Industry News

Christchurch - key messages & update for visitors

These key messages and information were developed by the the Visitor Sector Emergency Advisory Group (VSEAG), whose members, amongst others, include ChristchurchNZ, Tourism New Zealand, MBIE, Ministry of Foreign Affairs & Trade and TIA, to help in your communication with overseas audiences about the Friday 15 March 2019 terrorist attack. (Updated 21 March 2019). There's also a reminder from Christchurch Airport to get to the airport early if you are flying out - and a big thank you for your patience.

Overall key messages

  • On 15 March 2019 (NZT) a terrorist attack occurred in Christchurch, New Zealand.
  • New Zealand’s Prime Minister Jacinda Ardern has condemned the act of violence against innocent people and has described this as one of New Zealand’s “darkest days”.
  • We are devastated by the terrorist attack against our Muslim community in Christchurch.  There is an outpouring of grief across New Zealand as we all come to terms with what has happened.
  • New Zealand’s terror threat level was lifted from low to high immediately following the attacks. It remains at this level.  This triggers a number of actions to help keep people safe, such as increased aviation and boarder security. This includes additional security screening at Christchurch Airport.
  • People considering travel to New Zealand for business, education or a holiday are advised to seek travel advice from their own government. Currently, we are not aware of any countries advising against travel to New Zealand.
  • Visitors in New Zealand are advised to keep themselves informed by monitoring the media and other local information sources such as the NZ Police social media accounts.

Government response

  • We are horrified and disgusted by the actions of the attacker. It is unprecedented in our country.
  • The New Zealand government has no tolerance for violence or extremism of any kind. 
  • New Zealand stands in solidarity with our Muslim community and around the world against terrorism and hate.
  • Supporting all victims and their families – whether New Zealand citizens, residents, or visitors – is of utmost importance.
  • New Zealand is seen as a safe destination.
  • Schools, businesses and attractions in New Zealand are open and operating as usual.
  • Visitors in New Zealand are advised to keep themselves informed by monitoring the media and other local information sources such as the NZ Police social media accounts.
  • Following Friday’s tragic event in Christchurch New Zealand’s national threat level was lifted to high, and this status remains in place.
  • It is too early to tell what the ongoing impacts of the event in Christchurch will or could be.
  • Out of respect for those affected, and the wider community, it is also not the right time to be thinking about how this tragic event may impact our economy
  • Rightfully, the focus at this time for all tourism, international education and visitor agencies is on the safety and security of New Zealand’s people and communities, including our visitors.
  • It could take some time for any impacts to become apparent.  The time for assessing any broader impacts will come later and we will work with the tourism sector and other government agencies to monitor this carefully.
  • Currently the Ministry of Education, Education New Zealand and Christchurch education providers are focused on ensuring all students affected have the support they need.
  • 1737 is the contact number that anyone can text or call if they are feeling distress, or if they have any mental health concerns for themselves or a loved one.
  • The New Zealand Police have advised Christchurch is safe for residents and visitors.
  • We are told by our Christchurch colleagues that many visitors are coming into the city to pay their respects.
  • All visitors are advised to follow the advice of emergency services in Christchurch.
  • As the Prime Minister has said, New Zealand represents diversity, kindness and compassion and visitors can be assured those values remain.

Visitors

  • New Zealand is seen as a safe destination.
  • Schools, businesses and attractions in New Zealand are open and operating as usual.
  • Visitors in New Zealand are advised to keep themselves informed by monitoring the media and other local information sources such as the NZ Police social media accounts.

Tourism and economic impacts of the Christchurch mass shooting

  • Following Friday’s tragic event in Christchurch New Zealand’s national threat level was lifted to high, and this status remains in place.
  • It is too early to tell what the ongoing impacts of the event in Christchurch will or could be.
  • Out of respect for those affected, and the wider community, it is also not the right time to be thinking about how this tragic event may impact our economy.
  • Rightfully, the focus at this time for all tourism, international education and visitor agencies is on the safety and security of New Zealand’s people and communities, including our visitors.
  • It could take some time for any impacts to become apparent.  The time for assessing any broader impacts will come later and we will work with the tourism sector and other government agencies to monitor this carefully.
  • Currently the Ministry of Education, Education New Zealand and Christchurch education providers are focused on ensuring all students affected have the support they need.
  • 1737 is the contact number that anyone can text or call if they are feeling distress, or if they have any mental health concerns for themselves or a loved one.
  • The New Zealand Police have advised Christchurch is safe for residents and visitors.
  • We are told by our Christchurch colleagues that many visitors are coming into the city to pay their respects.
  • All visitors are advised to follow the advice of emergency services in Christchurch.
  • As Prime Minister Jacinda Ardern has said, New Zealand represents diversity, kindness and compassion and visitors can be assured those values remain.

Where to find information

  • You can access updates from the New Zealand Government at www.beehive.govt.nz
  • The Ministry of Education and Christchurch education providers are focused on ensuring all students affected have the support they need. Useful information about support available can be found on the Ministry of Education’s website home page here.
  • Visitors in New Zealand seeking to change their plans can utilise the i-SITE visitor information network for support and information. There are 80 i-SITEs around New Zealand https://www.newzealand.com/int/visitor-information-centre/

Media enquiries

  • All media enquiries should be directed to New Zealand Police https://www.police.govt.nz/
  • Media personnel wanting to travel to New Zealand should contact our Immigration Contact Centre on a dedicated number 0508 22 52 88 (within New Zealand) or +64 9 952 1679 (for international callers) for information on how to apply for a visa

 

ChristchurchNZ information

Our People, Our City

At the Mayor's request, the Christchurch Foundation has established a new fund to help raise money for the ongoing support of the families and Muslim communities impacted by Friday's tragic events. The fund is called Our People, Our City.

Anyone wishing to contribute to the fund can do so at any TSB branch or by bank transfer to the Foundation’s bank account listed below:

The Christchurch Foundation

15-3976-0091104-80


Most importantly

If you are feeling distressed in the wake of these tragic events, you can call or text 1737 to speak to someone - they will listen with open hearts. Take care of yourselves and each other.  

 

Christchurch Airport update (26 March 2019)

A reminder to get to the airport early if you’re flying out of Christchurch this week. All departing passengers are required to be screened by the Civil Aviation Authority – it’s important to allow extra time for this. Also a big THANK YOU from the Airport to any of you who have flown – the patience and understanding from visitors has been amazing.

 

Kia kaha Aotearoa